Shipping & Delivery
When orders are dispatched, how shipping costs are calculated and what to check on delivery.
Dispatch time
- In-stock items: dispatched from Istanbul once payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day.
- Items sourced to order (imported, made-to-order or project-specific products): the lead time is confirmed with your quote or order confirmation by phone or e-mail.
- Transit time depends on the destination country, the shipping method and customs clearance in your country.
If we cannot dispatch your order within the confirmed lead time, we will let you know; if you wish, you can cancel the order and we will refund your payment.
Shipping cost
Worldwide shipping from Istanbul. Shipping cost is calculated by destination and weight (actual or volumetric). For large quantities we send a freight quote. Import duties and taxes in your country are paid by the buyer.
Destinations and tracking
We ship worldwide from Istanbul, Türkiye. Every shipment is accompanied by a commercial invoice. The tracking number is sent by e-mail once your order has been dispatched, and you can follow your order on the Order Tracking page.
On delivery
Check the package when you receive it. If it is crushed, wet or has been opened, note the damage on the carrier’s delivery receipt or have a damage report prepared before accepting it, and inform us immediately with photos. Damaged items are handled as described in our Returns & Refunds policy.
Returns
Returns of unused products can be requested within 14 days of delivery under the conditions of our Returns & Refunds policy.
Questions: +90 216 642 42 66 · WhatsApp +90 555 005 99 84 · bilgi@novus.tr